Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Farhat Innovations LLC, doing business as Farhat AI Solutions (“Farhat AI Solutions,” “we,” “us,” or “our”). By engaging our services, submitting an audit, paying a deposit, or signing a service agreement with us, you (“you,” the “Client”) agree to these Terms. If a separate written service agreement, statement of work, or proposal is signed between you and us, that document controls where it conflicts with these Terms.

1. Acceptance

You accept these Terms when you do any of the following: submit information through our website or audit forms, pay the build-slot deposit, sign a proposal or statement of work, or otherwise instruct us to begin work. You represent that you are at least 18 years old and authorized to enter into these Terms on behalf of yourself or the business you represent.

2. Services Description

Farhat AI Solutionsprovides AI automation and operations services for small businesses, which may include: a paid or complimentary discovery audit; one-time setup and configuration of AI automations, voice agents, CRM workflows, and related systems; ongoing monthly managed services (monitoring, support, optimization, and updates); and one-time “ownership” installs deployed onto Client-owned hardware or accounts. The specific scope, deliverables, and fees for your engagement are defined in your proposal or statement of work. We may use subcontractors and third-party platforms to deliver the services.

3. Deposits & Payments

To reserve a build slot we collect a refundable deposit of $500. The deposit holds your place in our build queue and is credited toward your first invoice. The deposit is refundable on request before work begins, or as otherwise stated in your written proposal; once setup work has started, the deposit may be applied against work already performed. All fees are quoted in U.S. dollars and are due as set out in your proposal or invoice. Late or failed payments may result in suspension of services until the balance is cured.

4. Monthly Billing & Cancellation

Managed services are billed on a recurring monthly basis in advance unless your agreement states otherwise. Monthly plans are month-to-month — you may cancel by giving us at least thirty (30) days’ written notice (email to the address below is sufficient). Cancellation stops future monthly charges; fees already paid for the current billing period are non-refundable, and any one-time setup or build fees are non-refundable once the work is delivered. We may also pause or discontinue a recurring service with reasonable notice.

5. Third-Party Services & Passthrough Costs

Our solutions rely on third-party software, platforms, and APIs (for example, CRM, hosting, telephony/SMS, payment processing, and AI model providers). Where a third party charges usage, subscription, or licensing fees, those costs are passed through to you at our cost, and you are responsible for paying them. Your use of any third-party service is also subject to that provider’s own terms and pricing, which may change. We are not responsible for the acts, omissions, outages, price changes, or discontinuation of any third-party provider.

6. AI Outputs & No-Guarantee Disclaimer

Our services use artificial intelligence and automation, which can produce outputs that are incorrect, incomplete, or unexpected. AI-generated content, responses, and actions should be reviewed by a human before being relied upon for any important decision. Any return-on- investment figures, time savings, revenue projections, or performance estimates we provide are good-faith estimates and illustrations only — they are not promises, warranties, or guarantees of any specific result. Outcomes depend on many factors outside our control, including your market, your follow-through, your inputs, and third-party systems. You are solely responsible for your business decisions and for complying with all laws that apply to your use of the systems we build, including consumer-contact, marketing, and disclosure laws.

7. Ownership Installs (What the Client Owns)

For one-time “ownership” installs deployed onto your hardware or accounts, once your invoice for that install is paid in full you own the deployed instance, including the configuration and the application code as installed on your environment, and the API keys and accounts you provide or that are created in your name. You may continue to run, modify, and maintain that installed instance without any ongoing subscription to us. Ongoing third-party usage costs (model, hosting, telephony, etc.) remain your responsibility. Ownership of a specific install does not transfer ownership of our underlying frameworks, templates, tooling, or pre-existing intellectual property described in Section 8.

8. Intellectual Property

We retain all rights to our pre-existing methods, frameworks, templates, tooling, prompts, and know-how, including improvements to them, even when used to build your solution. Except for the ownership grant described in Section 7, nothing in these Terms transfers our intellectual property to you. You retain all rights to your own data, brand, and content. You grant us a limited license to use your data and materials solely to provide and improve the services for you. You also grant us permission to reference our engagement and anonymized results as a case study unless you ask us in writing not to.

9. Limitation of Liability

The services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, Farhat AI Solutions and its owners and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Our total aggregate liability arising out of or related to the services will not exceed the total fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Farhat AI Solutions, its owners, and its contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the services, your data and content, your business operations, your messaging or contact practices, or your violation of these Terms or any applicable law.

11. Term & Termination

These Terms remain in effect while you use our services. Either party may terminate a month-to-month managed service as described in Section 4. We may suspend or terminate services immediately if you fail to pay, breach these Terms, or use the services unlawfully. On termination, you remain responsible for fees and passthrough costs incurred through the termination date. Sections relating to payments owed, intellectual property, disclaimers, limitation of liability, and indemnification survive termination.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the services will be brought exclusively in the state or federal courts located in Florida, and you consent to the jurisdiction and venue of those courts.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the services after changes take effect constitutes acceptance of the updated Terms. Material changes affecting an active engagement will be communicated to you directly.

14. Contact

Questions about these Terms? Reach Farhat AI Solutions (Farhat Innovations LLC) in Tampa Bay, FL at farhataisolutions@outlook.com or call (978) 491-1002.